What is happening?

Patients or their carers will need to make their requests for patient transport directly with the provider and not through the GP Practice

Why is this happening?

A review of journeys booked by GP practices identified that people who were not entitled to hospital transport were receiving it inappropriately which put a huge strain on resources.

Am I eligible for patient transport?

You are eligible for patient transport if:

    • Your medical condition means you cannot use other transport without damaging your health

   • Your mobility means you are unable to access healthcare by any other means

   • You need the skills or support of clinically trained staff and / or medical equipment during your journey

 Transport could also be provided to a patient’s escort or carer where their particular skills and/or support are needed. This may be appropriate in the case of accompanying a person with a physical or mental incapacity, a vulnerable adult, or in the case of patients needing a translator. This would need to be agreed for each individual case at the time of booking the transport.

What does this mean for you?

For all journeys after the 1st April 2017 you or your carer will need to contact the new provider. You will need to provide your NHS number to the patient transport, this is a 10 digit number that can be obtained from the GP surgery or may also be on a hospital letter.

Booking Office and enquiries 

T: 0300 777 6688

If you require further information please visit the Bristol CCG Website Click Here