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Noticeboard

We are open on Friday 8th May for telephone calls between 8:30am – 6:30pm

IF YOU HAVE A FEVER, COUGH OR SHORTNESS OF BREATH (even if you have NOT travelled or have been in contact with someone who has) PLEASE DO NOT ENTER THE PRACTICE AND CALL US ON 01275 832 285 FOR TELEPHONE ADVICE FROM A CLINICIAN.

CHANGES TO THE ADVICE LINE

Our Doctors and Nurse Practitioners provide an emergency telephone advice line, so if you are looking for emergency advice only, please call the surgery between 2pm-4.30pm and leave your details and a brief summary of the problem. A clinician will return your call within 24 working hours. Please provide a telephone number where we can reach you between 9am and 6pm.

PLEASE BE AWARE THE NEW CLOSING TIME OF THE ADVICE LINE IS 4.30PM NOT 5.30PM

Test Results

Patients can call-in or telephone for their results after 14:00 each working day.

Patients are reminded that hospital reports and results of tests can take up to 2 weeks to reach the Practice. Some results can take longer and the doctor or nurse will usually have advised you of this at the time that the test was undertaken. If the result is normal the receptionist will tell you but if any more information is required she will pass your call on to one of the GPs or she will arrange for a GP to call you back.

If you wish to discuss the result with the doctor then please make an appointment.

You will be advised in writing of any normal/abnormal cervical smear results and of the action that needs to be taken.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

 
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