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IF YOU HAVE A FEVER, COUGH OR SHORTNESS OF BREATH (even if you have NOT travelled or have been in contact with someone who has) PLEASE DO NOT ENTER THE PRACTICE AND CALL US ON 01275 832 285 FOR TELEPHONE ADVICE FROM A CLINICIAN.

CHANGES TO THE ADVICE LINE

Our Doctors and Nurse Practitioners provide an emergency telephone advice line, so if you are looking for emergency advice only, please call the surgery between 2pm-4.30pm and leave your details and a brief summary of the problem. A clinician will return your call within 24 working hours. Please provide a telephone number where we can reach you between 9am and 6pm.

PLEASE BE AWARE THE NEW CLOSING TIME OF THE ADVICE LINE IS 4.30PM NOT 5.30PM

Practice Survey Reporting

We met with the Patient Participation Group (PPG) on Monday 3rd July where we discussed the results of our recent patient survey.  

 

Out of 2,466 surveys sent out by email and 200 paper copies given out we received a disappointing 104 reply’s.

 

It was therefore agreed that this wasn’t enough feedback to influence  policy change and the practice appointment system should remain unchanged. 

 

Please find below the results from the survey with comments left by patients which we have answered.

 

Patient Survey May 2017

 



 
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