From Monday 16th October we will be trialling a way to navigate patients to;
Receptionists are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’. This will;
- Help doctors prioritise house visits and phone calls
- Ensure that all patients receive the appropriate level of care
- Direct patients to see the nurse or other health professional rather than a doctor, where appropriate.
Reception staff, like all members of the team, is bound by confidentiality rules and any information given by you to them is treated in the strictest confidence. The Practice would take any breach of confidentiality very seriously and deal with in accordingly.
However if you feel an issue is very private and do not wish to say what it is then this will be respected.
We know that to begin with it is going to take longer to direct you to the right clinician and your patience will be much appreciated, but in the long run we believe you will benefit.
From Monday 16th October you will no longer need to come to the Health Centre to make a same day appointment, if you phone in and you are directed to a clinician the receptionist will be able to make you an appointment over the phone. However, you can still come to the Health Centre if you wish. The way we run the same day blood clinic has not changed, you will still need to come to the Health Centre on the day.
We are also going to offer 48hr and 2 week routine appointments. Routine appointments can be booked at the desk, over the phone and on line.
Please remember we have a limited number of appointments and once they are gone we are unable to offer any more until the next day. What we are trying to achieve is to free up more appointments for patients who have complex or acute health problems.
Telephone ‘Advice Line’ - Available 2pm - 5:30pm daily
Our Doctors and Nurse Practitioners also provide a telephone advice line, so if you are looking for advice only, please call the surgery and leave the details and a brief summary of your problem. A clinician will return your call within 24 working hours. Please provide a telephone number where we can reach you between 9am and 6:00pm.
Medication Reviews with the Practice Pharmacist
We have employed 2 Practice Pharmacists to support the GP’s by undertaking telephone or face to face medication reviews.
Booking Appointments and Repeat Medication Online
You can also book appointments and order your repeat medication online. To register for this service, simply come into the surgery and request a 'Patient Access PIN' at reception. For security reasons we require ID to confirm your identity (e.g. Passport/Driver's Licence/Utility bill). The service is only available to those aged 16+.
We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Some examinations are considered intimate by patients and/or doctors. These are occasions where a doctor may offer a chaperone to be present. A chaperone will always be a member of our practice team.
Wherever possible we would ask you to make this request at the time of booking an appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.
Your GP may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
If you would like to see a copy of our chaperone policy or have any questions or comments regarding this please contact our practice manager.